Q & A

Questions about products
Q.What are the operating requirements?
Q.What is the difference between free and paid plans?
Q.I would like to downgrate the plan.
Q.What payment methods are supported?
Q.What is your support system?
Q.I am concerned about the security aspect.
Q.I would like to change my registered e-mail address.
Q.I want to delete my account.
Questions about features and usage
Q.Do you have any manual that describes how to use the Cloud-BOT?
Q.What happens when you run out of run time?
Q.Does it support conditional branch processing?
Q.Does it support loop processing?
Q.Does it support file and image download/upload operations?
Q.Does it support integration with Google Spreadsheets?
Q.Does it support integration with Microsoft Office Excel?
Q.Can an in-house installed web system be automated?
Q.Can websites with IP address restrictions be automated?
Q.Can I log in to a site with human verification?
Q.Can I log in to a site with multi-factor authentication?
Questions about products

Q.What are the operating requirements?

A.The system rquirements are as follows;
Browser:Google Chrome, Firefox, Edge, Safari
*Make sure that you have the latest version.

Q.What is the difference between free and paid plans?

A.There are differences in the amount of time that BOTs can run per month and the amount of storage space that can be used. In addition, some functions, such as scheduled execution and parallel execution of BOTs, are limited.
Please refer to the Rate Plan page for details.

Plans

Q.I would like to downgrate the plan.

A.It is not supported in a current version.We plan to correspond it in a future update.

Q.What payment methods are supported?

A.The following payment methods are currently supported
- Credit card payment
- invoice payment (Only for plans with "system linkage" or higher)

Q.What is your support system?

A.Product support will be provided as follows
- Online Chat Support
- Email Support

Q.I am concerned about the security aspect.

A.All your Login ID and password are encrypted and stored on servers so that no one can access it except you.And your privacy information are managed that comply with the PrivacyMark System.
For more information, please see below.

About the safety of Cloud BOT

Q.I would like to change my registered e-mail address.

A.It is not supported in a current version.We plan to correspond it in a future update.

Q.I want to delete my account.

A.See below.
Please note that we do not offer account recovery, so please read the precautions before deleting your account.

Cloud BOT Docs - Delete Cloud BOT account
Questions about features and usage

Q.Do you have any manual that describes how to use the Cloud-BOT?

A.Please refer to the user guidance for more information.

Cloud BOT Docs - User guide

Q.What happens when you run out of run time?

A.BOT execution will be disabled. Currently, the execution time can be extended free of charge in 10-minute increments for free plans and in 30-minute increments for paid plans.

Q.Does it support conditional branch processing?

A.Supported.
Please refer to the following for the usage procedure.

Cloud BOT Docs - Perform Conditional Branch

Q.Does it support loop processing?

A.Supported. This can be achieved using a function called Groups.
Please refer to the following for the usage procedure.

Cloud BOT Docs - Perform Repeated Processing (loop processing)

Q.Does it support file and image download/upload operations?

A.Supported.
Please refer to the following for the usage procedure.

Cloud BOT Docs - File Operation

Q.Does it support integration with Google Spreadsheets?

A.By using iPaaS, it is possible to integrate with Google Spreadsheets.
For more information, please see below.

Connect with iPaaS

Q.Does it support integration with Microsoft Office Excel?

A.By using the extension, you can read, create, and edit Excel files.
For more information, please see below.

Virtual Browser Extension

Q.Can an in-house installed web system be automated?

A.By using Cloud BOT Agent, you can target your in-house web systems for automation.
For more information, please see below.

Cloud BOT Agent

Q.Can websites with IP address restrictions be automated?

A.The Cloud BOT Agent allows the BOT to access the website via the company IP.
For more information, please see below.

Cloud BOT Agent

Q.Can I log in to a site with human verification?

A.It is not supported in a current version.We plan to correspond it in a future update.

Q.Can I log in to a site with multi-factor authentication?

A.It is not supported in a current version.We plan to correspond it in a future update.